Help Center
Answers to common questions about ordering, pickup, and your account.
Ordering & Payment
How do I place an order?
Browse Shop, add items to your cart, choose a pickup location for each Creator, and check out. You can browse without an account, but you'll need to log in (or create one) to complete checkout.
What payment methods are accepted?
All major credit and debit cards, processed securely through Stripe. The Localist never sees or stores your full card number.
Can I order from more than one Creator at once?
Yes. Your cart groups items by Creator, and you'll choose a pickup location for each Creator separately, since they may use different pickup spots.
Pickup
How does pickup work?
Every Creator product is picked up in person — nothing ships to your door. Once the Creator drops your order off at the pickup location, you'll get an email with a pickup codename (like "House Rules") and the pickup address, hours, and instructions. Just give that codename when you arrive.
How will I know my order is ready?
You'll get an email as soon as it's marked ready for pickup, with your codename and pickup details. You can also check the status any time on My Purchases.
Can I change my pickup location after ordering?
Yes — open the order on My Purchases and choose "Edit Order" to request a new pickup location or update item notes. The Creator confirms the change before anything updates.
Account & Orders
Do I need an account to buy something?
You can browse and add items to your cart without one, but you'll need to create a free account to check out — this is also how you'll see your order history and message Creators.
Where can I see my past orders?
My Purchases lists every order you've placed, with its current status, pickup details, and codename once it's ready.
How do I message a Creator?
From a product page, use "Message Seller." From an existing order, use "Message Creator" on My Purchases. Replies show up in your Inbox, and you'll get an email when someone responds.
Problems & Support
Something's wrong with my order — what do I do?
Open the order on My Purchases and choose "Report Issue." That starts a conversation with our support team, tagged with your order number so we can look into it quickly.
Can I get a refund?
Report the issue through "Report Issue" on your order and we'll work with you and the Creator to sort it out.
How do I contact support directly?
Use "Contact Support" from your Inbox, or email us at info@localistclt.com.
Still need help?
We're happy to help with anything not covered here.
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